Business Writing at Butte Community Bank

Posted on February 9, 2007. Filed under: Blog--All categories, Management development, Technical writing |

A special Shout Out to Butte Community Bank: thank you for having me back to conduct another “Business Writing” workshop! This repeat workshop is a great opportunity for me to get to know each of you and a great chance for each of you to get personalized feedback on your writing.

I love organizations like Butte Community Bank (BCB): this company values its employees and gives them the training they need to do the very best they can in their work for the company. The staff members I’ve worked with at BCB have all had outstanding positive attitudes and shown a true desire to be the best they can be for the company. That tells me they feel valued at work!

Writing is one of the toughest jobs we have to do in the course of our daily career tasks. For some of us, our customers only know us by our voices on the phone and the emails and letters we send them. For people who work in behind-the-scenes roles, the impressions others form is based solely on the quality of the written and oral communication they receive. Those behind-the-scene workers rarely get a chance to have a face-to-face conversation with a customer, so they have to be especially cognizant of the impression they are delivering on the phone and in writing.

BCB employees understand this and seek out opportunities to improve the quality and effectiveness of their written documents. The writing programs I hold at the bank are energized and exciting. The participants in the program come armed with writing samples and questions. Their goal is to take back with them the tools they need to improve their ability to give excellent customer service. My thanks to each and every BCB member I’ve had the pleasure to work with. You are a great team!


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